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questions?

WE DON’T HAVE THE ANSWER TO EVERYTHING, BUT WE DO HAVE THE ANSWERS TO MOST THINGS.

the basics

How do you pronounce SYZYGY and why did you choose such a different word?

  1. Scissors. Gee whiz. Energy. Now that you’ve practiced your articulation exercises, you can try saying our name: SYZYGY [SIZZ–UH–JEE]. Feels nice, doesn’t it?!
  2. We weren’t scared of going against the popularity of choosing easy and common words. We are DIFFERENT, so we figured our name should be too!

SYZYGY products are whole-plant, Broad Spectrum Extracts – we don’t believe in isolates. Let’s first point out there are over a hundred cannabinoid chemicals found in the cannabis plant, and CBD (cannabidiol) is one of them. THC, found in marijuana, is the type that gets you ‘high.’ Oh, you know, the one that you smell everywhere while walking the streets of California. CBD, on the contrary, does not give you a psychoactive high. CBD works with our very own endocannabinoid systems (ECS), which is inside of us.

Studies related to Hemp are emerging rapidly and the results from these studies are some of the most exciting discoveries in modern medicine. Endocannabinoid receptors are believed to outnumber other receptors such as serotonin and dopamine receptors which are major receptors in the body.

The endocannabinoid system is actually a communication system and refers to a collection of cell receptors and corresponding molecules. All of us, including you, your friends, family, strangers, have an endocannabinoid system – the real VP inside of your body making sure everything is running smoothly and invites balance to the processes of the body. When endocannabinoids replenish, your body has a better chance of finding homeostasis and restoring well-being. By having better well-being, you’ll be walking down the streets as a natural boss. 

Our bodies create cannabinoids but refer to endocannabinoids. “Endo” means “internal or within,” and an endocannabinoid is a molecule made by your body. Plants produce cannabinoids (in our case hemp-derived CBD) and refer to as phytocannabinoids. “Phyto” means “of a plant or relating to plants,” and a phytocannabinoid is a molecule synthesized by plants. Yes, friends, our bodies have similar processes like plants! 

Loved what you’ve read so far – learn more about your ECS in our blog post here.

The SYZYGY Brand is a model of our lifestyle values and intentions. From our industrial hemp plants to our state-of-the-art extraction and purification facilities. After trekking around the globe, cheering with new strangers, creating stories from the unknown discoveries, we found the alignment to our true selves. With a new set of ideas and visions, we made our strong-willed CBD products to serve as a liaison between you and the connection with the mind, body, and world. 

Faithful to our values, SYZYGY’s Broad-Spectrum CBD hails from Colorado and is carefully tested with a team of experts in Los Angeles to ensure purity and high-functioning ingredients. When a product is backed by science with a focus on what works, there’s no question if it would enlighten a connection within you. 

Interested in our Birth Story? Take a look here!

SYZYGY is the alignment of three celestial bodies; traditionally, sun, earth, and moon. Here, it’s also the alignment of your mind, body, and world. When all three are aligned, we become the best and most present versions of ourselves.

We want to welcome you to the best version of yourself, and our version of a better world!

SATISFACTION, SHIPPING, & RETURNS

You may request a full refund on the purchase price within 15 days – just send us an email! 

SYZYGY guarantees satisfaction and we’re committed to ensuring you have the best experience with our products. If for any reason we didn’t deliver on this promise, our team is here to make it right. Find us at [email protected] when you need us.

Don’t you worry! We will email you as soon as your order ships. We wish all of our orders a safe journey, tell them to message us when they arrive, and send them on their journey to you with some homemade sandwiches and kombucha.  

You’ll also get a tracking link with detailed shipping information… just in case you want to check in to see how they’re doing – like the good friend you are!

Unfortunately, SYZYGY does not ship internationally at this time. We know.. we know… we’re just as annoyed as you are.

Your order will typically be sent the following business day. All packages are shipped from Los Angeles and will arrive via UPS in 1-6 business days – depending on where you live in the US. Your tracking number is automatically sent to your email when the package leaves our warehouse.

SYZYGY offers FREE Shipping on all orders over $25 (before tax & shipping, after promotional discount). Enter Coupon Code and select Free Shipping at checkout.

Estimated Shipping Times:

  • Free UPS Ground Shipping – $0.00 (1-6 business days) on orders over $25 (before tax & shipping)
  • UPS Ground Shipping – $4.99 (1-6 business days)
  • UPS 2nd Day Air – $9.99 (2 days) Some Saturday Deliveries & No Sunday Deliveries

Alaska & Hawaii = YES; Puerto Rico = NO

PAYMENTS

We currently accept Visa, MasterCard, Discover and American Express. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement). Contact your financial institution if you need the exact billing address associated with your credit card. For your security, SYZYGY requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all orders for Visa and MasterCard.

Your credit card information is never stored for use beyond your current transaction.  All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Once your order has been successfully submitted, you will be sent a special email that includes your order details. If you lose emails easily – we encourage you to print or save your confirmation email for your records.

If a debit card or check card is used to make a purchase at SYZYGY and the purchase is not accepted for any reason, please be aware that most banks will continue to hold the ‘authorized’ funds (counting against the account balance until the authorization clears) even if the order is not accepted. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. SYZYGY uses an Address Verification System (AVS) that will reject any transaction for a billing address mismatch for security measures. SYZYGY does not have the capability nor is it obligated to release the bank’s temporary hold of authorized funds. Since SYZYGY does not have the capability to release the bank’s temporary hold of funds, SYZYGY cannot be held responsible for the policies of the customer’s banking institution regarding the holding of authorized funds. Please note that the authorization fund holds last for varying periods, depending on the issuing credit card company’s policy. If such a situation arises, we suggest that the customer contact the issuing credit card company or bank directly.

IMPORTANT INFORMATION

Did you know that there’s a proper way to store CBD products? While storing your CBD isn’t as complicated as going to the DMV, there are some useful tips to know.

Trust me, your new CBD will love you for it, and it will maintain its composure if you store it correctly. You don’t want your CBD losing its chemical composition. That’s like blowing money down the drain.

Here’s how to properly preserve your CBD to keep it fresh, effective, and help you get the longest shelf life out of it:

  • Avoid exposing your CBD Products to extended sunlight. It’ll eventually break down and lose its efficacy. Pro Tip: never leave CBD in your car.
  • UV Light, is a high energy light wave that can easily break down numerous chemicals such as CBD. UV light can break the chemical bonds that hold the atoms of CBD oil’s constituent compounds together.
  • It’s best to store CBD oil below 70 degrees Fahrenheit. This means that you can generally store your CBD oil at room temperature. 
  • A cool, dry, and dark place is optimal, free from light and other oxidizing agents (such as air and water).

The all-in-one, inhale activated disposable vape pen is custom designed to deliver the safest, most effective vaporizing experience. We utilize a Ceramic Cell Technology to create our heating elements in order to ensure proper temperature control and vapor quality. Stainless Steel hard body, not plastic!

Our proprietary vape formula is made with organically farmed Broad-Spectrum CBD Oil + Plant Terpenes. We don’t believe in wasteful fillers.

We use supercritical CO2 extraction, which has the reputation to be one of the safest techniques. CO2 is a naturally occurring compound and this is the same process used to decaffeinate coffee and tea!

We also use closed and cold processes to preserve terpenes.

All cannabinoids used in SYZYGY formulas are hemp-derived. SYZYGY does not use Marijuana oils in its formulas.

  • Non GMO: we do not use Genetically Modified Organisms
  • Good Manufacturing Practice (GMP): we use a certified GMP facility
  • No Pesticides: we do not use chemical pesticides
  • Testing is done in-house and verified through independent, third-party labs using HPLC analysis. The formulas are tested for cannabinoids, pesticides, terpenes, microbials and residual solvents. Check them out for yourselves!

There is no need to charge your SYZYGY pen! It’s ready to go whenever you are!